Frequently Asked Questions
Everything you need to know about keeping your kicks fresh.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened products in their original packaging. Please contact our support team to initiate a return label.
Can I use Crep Protect products on all materials?
Our signature protector spray is safe for use on suede, nubuck, canvas, and leather. However, we recommend testing a small, inconspicuous area first to ensure colorfastness.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Are your cleaning products eco-friendly?
Yes, our Cure Cleaning Solution is made from 98% natural ingredients, including coconut extracts and water, making it environmentally friendly and safe for your sneakers.